Providing a service that allows customers to find product help and troubleshooting tips online provides convenience for both customers and businesses.

 

Quick information retrieval through search is a given, and more and more businesses are using AI chatbots to facilitate intuitive use.

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Creating interactive web pages with HTML5 or CSS3, or enhancing usability by providing intuitive information with music or video, can also help increase customer satisfaction and build a more successful business. 

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From the author's perspective, if they could automatically convert existing MS Word documents to HTML5 web or Markdown, they would be able to more easily support customer use on smartphones, tablets, and TVs.  

 

Additionally, version control of original documents and management of image/video media included in documents are also essential for help service authors to handle tens of thousands of pieces of information without errors.

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Adobe RoboHelp provides all the features you need for all these help services and offers a great alternative for creating and maintaining them.